Last updated: 01/09/2025
At The CJS Hub C.I.C., we care about your privacy and want you to feel confident about how your personal information is used. This policy explains what data we collect, why we collect it, and what your rights are. We’re committed to keeping your information safe, handling it respectfully, and only using it for the purpose it was given.
Who We Are
We are The CJS Hub C.I.C., a Community Interest Company supporting people affected by the criminal justice system in England and Wales.
We are the Data Controller for this website.
Registered address: PO Box 834, Wakefield, WF1 9YF
ICO Registration Reference: ZB963768
Email for all privacy-related enquiries: dpo@cjshub.org.uk
What Information We Collect
We collect personal information when you interact with us through this website, including:
- Your name
- Your email address
- Your phone number (if provided)
- Any personal information you include in contact forms or messages
- Your IP address (for site analytics)
- Newsletter subscription preferences
We do not require user accounts or logins to access any content on our website.
How We Collect It
We collect your data in the following ways:
- When you fill out a contact form or support request
- When you sign up for our newsletter
- Automatically, through analytics tools (e.g., Google Analytics)
- When you email us directly
Our forms are powered by WPForms, and submitted data is stored securely within our system and sent to us by email.
Why We Collect It
We only collect your data to:
- Respond to your enquiries
- Provide support or guidance you’ve asked for
- Share news and updates (if you’ve opted in)
- Monitor how people use the site, so we can improve it
We don’t sell your data, and we don’t share it without your permission, unless legally required.
Who Has Access
Only authorised employees or contractors working with The CJS Hub have access to your personal information, and only when it’s necessary to help you.
We work with a few trusted tools and services who help us manage the website or our communications, including:
- Google Analytics (to understand how visitors use the site)
- Brevo (formerly Sendinblue) for newsletters
- WPForms for contact form data
- Namecheap as our hosting provider
These services may process data on our behalf, but they do not control or own your data.
How Long We Keep Your Data
We keep contact form submissions and emails for up to six months, unless we begin working with you in a more formal capacity (e.g., as a client). After that, your data is securely deleted.
Your Rights
Under the UK GDPR, you have the right to:
- Ask what data we hold about you
- Correct any mistakes in that data
- Ask us to delete your data (unless we’re required to keep it)
- Withdraw your consent at any time (e.g., unsubscribe from emails)
To exercise any of these rights, email us at dpo@cjshub.org.uk. We aim to reply within one month.
Cookies and Analytics
We use cookies to make our website work properly and help us understand how visitors use it. This includes tools like Google Analytics.
You’ll be asked to accept cookies when you visit the site — and you can opt out at any time by adjusting your browser settings.
We don’t use cookies for advertising or remarketing.
Data Storage
Our website is hosted by Namecheap. All systems used to store your information are secure and regularly updated. We follow best practices to keep your information safe and confidential.
Third-Party Links
Some pages on our site link to other organisations (e.g., legal resources or support services). We’re not responsible for their content or how they handle your data, so please check their privacy policies too.
Questions or Concerns?
If you have any questions about how we use your data, email us at dpo@cjshub.org.uk.
If you’re not happy with how we handle your personal information, you can also raise a concern with the Information Commissioner’s Office (ICO) at www.ico.org.uk.